INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we will dispatch the exact same offical product.

Please note that images shown may differ from the final product.
Pre-print is done partially by hand and therefore final products may vary. Images shown under the offical photos may differ from the final product when release.

Where can I view my sales receipt?

Yes, we will provided a sales receipt and invoice for taxation purpose if required.

How can I return an item?
  • At Animestock OZ, we value your satisfaction with your anime merchandise purchases. We strive to provide a straightforward and fair Returns and Refunds Policy to ensure a positive shopping experience. Please read the following policy carefully to understand our procedures and terms: For more infomation, please feel free to visit our Refund & Returns Policy Page.
Will you restock items indicated as “out of stock?”

Yes, we can backorder the out of stock items. However, please allow necessary time to serach for the availability.

Please note the actual prices might be vary for restocked items, we could not guarantee the orginal price match.

Where can I ship my order?
For the buyers within Australia: We will provide a return psotage label.
For the International buyers: Please kindly provide the details at your local post office and email the information for returns.
Return address:
Unit 916/ 671 Gardeners Rd, Mascot 2020, NSW, Australia
INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Contact Us: Animestock OZ

    Have a question or need assistance? We're here to help! Animestock OZ is dedicated to providing excellent customer service and assisting you with all your anime merchandise needs. Please feel free to get in touch with us through the following contact options:

    Customer Support Email:

    • Email: info@animestockoz.com
    • Hours of Operation: 10:00 - 18:00 (AEST)

    Customer Support Phone:

    • Phone: +61 426648288
    • Hours of Operation: 10:00 - 18:00 (AEST)

    Social Media:

    • Connect with us on social media for updates, special offers, and to join our anime-loving community:
      • Facebook Page: https://www.facebook.com/animestockkuji
      • Instagram Page: https://www.instagram.com/animestock_oz/

    Feedback and Suggestions:

    • We value your feedback and are always looking to improve your shopping experience. If you have any suggestions or comments, please let us know.

    Wholesale and Business Inquiries:

    • For wholesale and business-related inquiries, please contact us at animestockoz@gmail.com.

    We appreciate your interest in Animestock OZ, and we look forward to assisting you with any questions or requests you may have. Your satisfaction is our top priority, and we're committed to providing you with the best customer service experience.

    Thank you for choosing us as your source for anime merchandise!

    Animestock OZ