At Animestock OZ, we value your satisfaction with your anime merchandise purchases. We strive to provide a straightforward and fair Returns and Refunds Policy to ensure a positive shopping experience. Please read the following policy carefully to understand our procedures and terms:
- Return Eligibility:
- You may be eligible for a return if you receive a damaged or defective product or the wrong item.
- Returns Process:
- To initiate a return, please contact our customer support team at info@animestockoz.com or +61 426648288. They will guide you through the return process, including providing return authorization and shipping instructions.
- Return Window:
- You must notify us of any return request within 7 days of receiving your order. Returns requested after this period may not be eligible for a refund.
- Condition of Returned Items:
- Returned items must be in their original condition and packaging. Any item that has been opened, used, or is not in its original state may not be eligible for a refund.
- Shipping Costs:
- If the return is due to an error on our part (e.g., damaged, defective, or wrong item), we will provide a prepaid shipping label for the return.
- Refund Process:
- Once we receive the returned item and verify its condition, we will process the refund. Refunds will be issued to the original payment method used for the purchase.
- Refunds may take 7 business days to appear in your account, depending on your payment provider’s processing time.
- Non-Returnable Items:
- Certain items, such as KUJI tickets, digital downloads, or gift cards, may not be eligible for returns or refunds. Please review the product description for information on specific non-returnable items.
- Exchanges:
- We currently do not offer direct product exchanges. If you wish to exchange an item, you may return it as described in this policy and place a new order for the desired item.
- Restocking Fee:
- A restocking fee may apply for returns that are not due to an error on our part. The fee will be deducted from the refund amount.
- Cancellation of Orders:
- If you wish to cancel your order before it is shipped, please contact our customer support team as soon as possible. If the order has already been shipped, you will need to follow the return process outlined in this policy.
- Customer Support:
- If you have any questions or need assistance with a return, please reach out to our customer support team at info@animestockoz.com or +61 426648288.
By placing an order with Animestock OZ, you acknowledge that you have read and agree to the terms and conditions outlined in this Returns and Refunds Policy. We reserve the right to make changes to this policy as needed.
Thank you for choosing us as your source for anime merchandise, and we are dedicated to providing you with the best customer service and shopping experience.
If you have any questions or concerns, please do not hesitate to contact us.
Animestock OZ
Customer service email address: info@animestockoz.com
Customer service: Phone number: +61 426648288
